Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us (ATUFORMA GmbH, Hammstraße 1, 67227 Frankenthal, Germany, info@atuforma.de, Telephone: +49 6233 319046) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
To
ATUFORMA GmbH
Hammstraße 1
67227 Frankenthal
Germany
info@atuforma.de
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods: (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for notifications on paper)
• Date
(*) Delete as appropriate.
Different return shipping cost policy for Germany
We will bear the direct costs of returning the goods if the return is made within Germany.
Return labels
Without prejudice to your statutory rights, we provide free return labels for your return within Germany. We will send you the return label by email. You can drop off the return at a parcel shop of the respective provider in Germany.
